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Talking to a Human

In today’s high tech world, it’s difficult sometimes to get through to a human to address your concerns when you call the bank, the cable company, public agencies, etc. Sometimes you feel like there is no live person who is working there. Now there is a website, which tells you the numbers to press or the words to say to reach an operator.

There are more than 2000 companies listed on the website from AT&T to Zappo’s. With many companies you can reach an operator by just dialing 0, however that is not always the case. To reach an operator at Master Card, for example, you have to press 0 three times. At Greyhound Bus Lines, you have to press 26. There are many companies who actually have humans answering the phone and there are also a couple of companies on the list that say you cannot reach a human to talk to.

The website also has user reviews for customer service lines, including the average wait time. At Facebook, for example, it can take from 1-2 hours to get to talk to a live person. Verizon Wireless gets a good customer service rating with an average 4 minute wait time. To reach a live person at Verizon, press # and then 0.

Talking to a human is also important in estate planning. There are a number of web sites that will help you prepare a revocable living trust or a will. There is also software you can purchase to help you draft an estate plan. But who will answer the questions as to what type of trust you need, how to effectively disinherit an heir, how to leave someone a life estate in a home, or how to provide for charities. That is why meeting face to face with the attorney who drafts your estate planning documents is so important. You can always meet with the attorneys at Scott C. Soady, A Professional Corporation about your goals and wishes. You can also call the office and talk to a human as your estate planning documents are prepared and as time goes on, to update your documents, or address any other estate planning issues.

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